1. Defective/Damaged Products: Eligible for a full refund or exchange if the product is faulty. Brand covers return shipping.
2. Wrong Item Received: Eligible for a full refund or exchange when the incorrect product is delivered. Brand covers return shipping.
3. Size/Fit Issues: Items can be returned or exchanged if unworn and in original condition. Customer may cover return shipping.
4. Change of Mind: Products can be returned if unused and within 30 days from the received date. The customer covers return shipping. Shipping fees are non-refundable.
5. Exclusions: Some items, like sports bras, worn and/or damaged products cannot be returned.
6. Sale/Clearance Items: Generally non-refundable unless faulty, though some may allow exchanges.
7. Late Delivery: Refund or replacement if the item is significantly delayed.
If you would like to proceed with a refund request in accordance with the above terms and conditions, please submit an inquiry through our contact form. Our customer service team will respond within 1-3 business days.